Definitions for Marketing ROI abound, but the pressures to achieve it have increased to fever pitch across all channels and marketing specialties. Why? One reason may be that with all the new marketing technology tools―with their claims of incredible measurement capabilities blasted to your in-box daily―the real complexity of getting to ROI has become washed over. Expectations have been raised. You need to figure it out.
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There are three types of companies that are converging to deliver integrated campaign management solutions. Some vendors are marketing specialists like Alterian, Aprimo, and Unica. A second group is data and analytics specialists such as SAS and Teradata. Enterprise application providers (Oracle, SAP) make up the final segment. Forrester’s report said that no single vendor, or segment of vendors, is delivering systems that are comprehensive enough for multichannel marketing and program management.
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