We are scrambling to launch social media marketing initiatives so we can participate in dialogues with potential consumers who will view us as thought leaders and eventually buy our products and services. On the other hand, we are diminishing the very notion of an expert by the millions of us who are trying to do so. As you know, questions lead to more questions and now I’ve come up with 5 which I cannot answer.
Read the full article.
Is your customer, he or she, that “into” the relationship they have with your company? Do they value the relationship? Are their eyes wandering over to your competition at the other table? Why should you care? You should care because if your customers feel a personal connection to your business, then they are far more likely to remain customers and will often be a rich source of referrals. There are two different types of customer loyalty and you need to measure both in order to turn loyalty into revenue.
Read the full article.