Many healthcare marketers are struggling with multichannel campaign planning, design, execution and measurement. Often, a paradigm of thinking about member or customer campaigns as traditional direct mail, with perhaps some email marketing, still exists and other channels are viewed as “everything else.” In fact, the ownership for digital, web, mobile, etc., may exist in other departments. One of the biggest challenges facing healthcare marketing teams at all levels is to organize teams, resources, data and technology around what matters most – how your customers and members are engaging with you at all levels, all touchpoints.
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As we continue to explore the April 2011 cover story in Information Week, “IT Meets Marketing… Will Business Technology Teams Answer the Call,” we dive deeper in this second part of the series into cross-channel marketing campaign results. This topic is something near and dear to our hearts at SIGMA, as we strive to provide integrated marketing solutions for our clients.
The article stated that marketers are wanting more comprehensive, cross-channel campaign results. With the explosion of marketing technologies, data availability and available channels, this issue can be a huge stumbling block for marketers.
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