At some point in every database marketing project the ‘build vs. buy’ decision must be made. As a marketing practitioner I was tasked with building the marketing databases at two different companies. I then spent the bulk of my career on the provider side building marketing databases for clients, and I’ve seen the good, the bad, and the ugly of database marketing creation. As a Marketing Information Manager tasked with building a marketing database for a large regional bank, my first thought was to build it in house. After all, not many companies in those days had more computers or programmers than banks and I’d only need a small team to build and maintain the database. After pursuing this course for a while, I determined that the only way to get this accomplished in any sort of reasonable time frame and within budget was to contract with an outside database supplier.
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